Privacy Policy

We are fully committed to protecting your data privacy, and we will never compromise it. Your data will only be disclosed in compliance with legal obligations, and solely to organizations that play a vital role in fulfilling your order, such as delivery services and payment processors. The details of our privacy policy are below.

OVERVIEW

Radiance Organic (“we”, “us” or “our”) prioritizes your privacy above all else. Rest assured that we handle and process your information in full compliance with data protection laws. By utilizing our website, you are embracing our commitment to safeguarding your personal data. We may occasionally update our privacy policy to align with regulations, enhance clarity, or adapt to internal procedures for data management. While we will ensure any significant changes are clearly communicated, it is your responsibility to stay informed by periodically reviewing the policy.

INFORMATION WE MAY COLLECT

We may collect information which you provide through our website (www.radiancenaturals.com) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes your name, address and contact details. If you place an order through our online shop your card details are processed by a third-party payment processor and are not held by us.

We may also collect technical information including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.

HOW WE MAY USE THIS INFORMATION

We may use this information to:

• Process an order you have placed.
• Carry out our obligations arising from any contracts entered into by you and us.
• Provide you with information or products which you request from us.
• Verify your identity.
• Monitor and analyze how our website is being used so we can improve and develop.
• Notify you about important changes to our services.
• Where you have explicitly consented, we may also use your details to send you information about other developments or services that may be of interest to you.

DISCLOSURE OF YOUR INFORMATION

We will not share your information with third parties for marketing purposes. We may disclose your information to:

• Third parties if we are under a legal obligation to do so.
• Third party service providers to fulfill orders placed through the website, such as – courier services and payment gateways.
• Search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop.

THIRD PARTY PAYMENT PROVIDERS

We use a third-party payment processor, www.payhere.lk , to assist in processing your payment information. Such third-party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy.

ACCESSING AND UPDATING YOUR INFORMATION

If you have an account with us, you can log in to see the information we have stored for you and modify your information within your account. You may request a copy of your information by contacting us directly using the provided contact details. You can unsubscribe from our email newsletter using the unsubscribe link which can be found in all our newsletter emails or by contacting us directly.

OUR CONTACT DETAILS

We welcome your feedback and questions.
You can contact us by email at info@radiancenaturals.com,
Phone us on +94 74 074 7637